Customer Solutions and Applications Engineer (on-site/hybrid in CO)

Permanent employee, Full-time · Berthoud, Colorado, Remote Work

90,000 - 130,000 $ per year

Here is why you are going to love this role

Utilize your love for customer interactions and your hands-on technical knowledge of electro-mechanical systems in this Customer Solutions and Applications Engineering position working with cutting-edge space mechanisms and solar arrays at Dcubed. We are seeking a technical expert who enjoys working directly with clients to provide a superb customer success experience with Dcubed’s innovative products and solutions. You will support the customer lifecycle for onboarding, customer adoption, ongoing support, optimization and expansion, retention, and overall customer satisfaction. Moreover, you will be the main point of contact for all technical inquiries related to best practices, ideal use cases, and other general inquiries. As a Customer Solutions and Applications Engineer, you will be responsible for customer retention and preventing churn across the customer base from a technical side.
If you are a technical expert with outstanding people skills who thrives on being on the front lines of a business, this is your chance to build a great career with an industry-leading NewSpace company.

At Dcubed, we’re redefining the future of space exploration. As a Customer Solutions Engineer, you’ll work with international customers, help deliver groundbreaking technologies and play a vital role in shaping our journey into space. This is your chance to grow with a dynamic, fast-paced company where passion, purpose, and performance meet.

You’ll:

Answer inbound technical support requests and perform technical check-in and follow-up with existing customers
Own, update and maintain product documents
Create educational articles on best practices/lessons learned/how-to-use for customers and prospects
Plan and execute customer on-sites to support their technical product implementation/application
Lead the technical coordination of In-orbit demonstration (IOD) flight missions
Write and present technical papers and posters at international space conferences and workshops
Create customer application workshops and supporting webinars
Support the sales and BD team at conferences for customer meetings and booth staffing
Conduct competitive landscape analysis and gather technical business intelligence
Support the R&D team with the development of new products aligned with market needs

Here is what you bring to the table

Bachelor’s and/or master’s degree in mechanical/mechatronics/aerospace engineering, or a related technical field
Understanding of fundamental technical principles, mechanics and experience with CAD and environmental testing
Experience in the space sector a mechanical/mechanisms engineer with strong customer focus
Experience in GD&T, machining processes and techniques as well as experience with high performance materials, surface treatments, and lubricants for space applications is a plus
Track record of driving customer success and aligning within complex customer environments at executive and department levels
Ability to understand customer requirements, develop and guide their thinking to identify measures of success, designing an application to meet them and ongoing plan to increase value over time
Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills
You are a problem solver, both on the technical and non-technical side and you aim to find solutions
Storytelling ability, in both technical and non-technical settings
You have a strong urgency to complete tasks and have a measurable impact on the business
You have experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally
You show a strong bias for action combined with a natural inclination to take the initiative and own the result
A relentless drive to succeed and improve on the status quo
Attention to detail and following up on analyses with clear assumptions, rationale and solid logic
You are most likely already working in this role and are looking for more growth and responsibility
Willingness to travel for business trips/conferences/customer visits (up to 40%)

Eigibility Requirements

Onsite/Hybrid Required: This position is based at our Berthoud, Colorado, USA facility
Due to federal regulations under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), applicants must be U.S. persons. This includes U.S. citizens, lawful permanent residents (Green Card holders), and protected individuals as defined by 8 U.S.C. 1324b(a)(3)

Interested?

If you are seeking an exciting new challenge in a growth-oriented role, apply today by providing your CV and if you like, your cover letter and examples of your work.

Compensation and Benefits
Salary range: $90,000 – $130,000 per year (based on experience and qualifications)
Generous performance-based incentive plan
Competitive health insurance (medical, vision, dental)
Flexible PTO and sick leave
Generous parental leave
Hybrid work flexibility when applicable
Opportunities to grow with a rapidly scaling aerospace company

Equal Opportunity Employer
Dcubed is an Equal Opportunity (EO) employer and recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected status under applicable law.

At-Will Disclaimer
This job description does not constitute a contract of employment, and Dcubed reserves the right to modify duties or responsibilities at its discretion. Employment is at-will.

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About us

Dcubed is a fast-growing NewSpace company headquartered in Germering/Munich which accelerates space exploration through durable and affordable space hardware. Our easy-to-use and readily available space mechanisms and subsystems (solar arrays, deployable structures) have flown over a dozen times to space and are used by many of the leading space companies in the world.
We are an inclusive workplace where all are welcome (f,m,x) and we offer a comprehensive benefits package.

Darum wirst Du diesen Job lieben

Answer inbound technical support requests and perform technical check-in and follow-up with existing customers
Own, update and maintain product documents
Create educational articles on best practices/lessons learned/how-to-use for customers and prospects
Plan and execute customer on-sites to support their technical product implementation/application
Lead the technical coordination of In-orbit demonstration (IOD) flight missions
Write and present technical papers and posters at international space conferences and workshops
Create customer application workshops and supporting webinars
Support the sales and BD team at conferences for customer meetings and booth staffing
Conduct competitive landscape analysis and gather technical business intelligence
Support the R&D team with the development of new products aligned with market needs

Das bringst Du mit

Bachelor’s and/or master’s degree in mechanical/mechatronics/aerospace engineering, or a related technical field
Understanding of fundamental technical principles, mechanics and experience with CAD and environmental testing
Experience in the space sector a mechanical/mechanisms engineer with strong customer focus
Experience in GD&T, machining processes and techniques as well as experience with high performance materials, surface treatments, and lubricants for space applications is a plus
Track record of driving customer success and aligning within complex customer environments at executive and department levels
Ability to understand customer requirements, develop and guide their thinking to identify measures of success, designing an application to meet them and ongoing plan to increase value over time
Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills
You are a problem solver, both on the technical and non-technical side and you aim to find solutions
Storytelling ability, in both technical and non-technical settings
You have a strong urgency to complete tasks and have a measurable impact on the business
You have experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally
You show a strong bias for action combined with a natural inclination to take the initiative and own the result
A relentless drive to succeed and improve on the status quo
Attention to detail and following up on analyses with clear assumptions, rationale and solid logic
You are most likely already working in this role and are looking for more growth and responsibility
Willingness to travel for business trips/conferences/customer visits (up to 40%)

Eigibility Requirements

Onsite/Hybrid Required: This position is based at our Berthoud, Colorado, USA facility
Due to federal regulations under the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), applicants must be U.S. persons. This includes U.S. citizens, lawful permanent residents (Green Card holders), and protected individuals as defined by 8 U.S.C. 1324b(a)(3)

Interessiert?

Apply for this job

Über uns

Dcubed is a fast-growing NewSpace company headquartered in Munich, Germany with offices in Denver, CO, USA which accelerates space exploration through durable and affordable space hardware. Our easy-to-use and readily available space mechanisms and solar arrays have flown over 40 times to space and are used by many of the leading space companies in the world. We are an inclusive workplace where all are welcome (f,m,x) and we offer a comprehensive benefits package.

Apply for this job

Your application!

We appreciate your interest in DCUBED. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@dcubed-space.com.